Privacy Policy

Your privacy is critically important to us.

It is Where to Care's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, "us", "we", or ""). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

- Website Visitors

Like most website operators, Where to Care collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Where to Care's purpose in collecting non-personally identifying information is to better understand how Where to Care's visitors use its website. From time to time, Where to Care may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Where to Care also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog posts. Where to Care only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

- Gathering of Personally-Identifying Information

Certain visitors to Where to Care's websites choose to interact with Where to Care in ways that require Where to Care to gather personally-identifying information. The amount and type of information that Where to Care gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at to provide a username and email address.

Where to Care does not collect, track, publish or otherwise use the telephone numbers, IP addresses, or other personally identifiable information of users who access the maps via either any map of the Where to are site or links pointing to a mobile version of this map. 

Where to Care does not collect, track, publish, or otherwise use personally identifiable information about users sending SMS messages via the Where to Care mobile application. 

- Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

- Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Where to Care and does not cover the use of cookies by any advertisers.

- Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

- Aggregated Statistics

Where to Care may collect statistics about the behavior of visitors to its website. Where to Care may display this information publicly or provide it to others. However, Where to Care does not disclose your personally-identifying information.

- Cookies

To enrich and perfect your online experience, Where to Care uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Where to Care uses cookies to help Where to Care identify and track visitors, their usage of, and their website access preferences. Where to Care visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Where to Care's websites, with the drawback that certain features of Where to Care's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Where to Care's use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Where to Care may change its Privacy Policy from time to time, and in Where to Care's sole discretion. Where to Care encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms and Conditions

Additional Information


Welcome to Where to Care

These terms and conditions outline the rules and regulations for the use of Where to Care's Website. 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Where to Care's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of the United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using Where to Care's website you consent to the use of cookies in accordance with Where to Care's privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, Where to Care and/or its licensors own the intellectual property rights for all material on Where to Care. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from

Sell, rent or sub-license material from

Reproduce, duplicate or copy material from

Redistribute content from Where to Care (unless content is specifically made for redistribution).

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: 

(a) is not in any way misleading; 

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and 

(c) fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; community sites;

associations or other groups representing charities, including charity giving sites,

online directory distributors;

internet portals;

accounting, law and consulting firms whose primary clients are businesses; and

educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: 

(a) the link would not reflect unfavorably on us, our partners, or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); 

(b)the organization does not have an unsatisfactory record with us; 

(c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and

(d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: 

(a) is not in any way misleading; 

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and 

(c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Where to Care's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or

in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort

(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Sharing a link to a map of nearby health and social services does not constitute a referral.


A mapped provider or facility is deemed "safe" and "legitimate" if and only if a subset of the following minimum standards is met for each sub-category:


· A government-licensed provider of health services is on staff and on site during reported office hours

· At least three of the following services are provided:

o Pregnancy Testing and Counselling

o Confidential HIV Testing and Counselling

o Other STI Testing

o Pre-Exposure Prophylaxis

o Post-Exposure Prophylaxis

o On-site ART

o Voluntary Medical Male Circumcision

o Actively licensed health care professional


· A government-licensed provider of health services is on staff and on site during reported office hours

· A minimum number of the following services is offered:

o Condoms

o Birth Control Pill

o Depo (or the like) Injection

o Long-acting Reversible Contraception (“LARC” eg, IUD/The Loop/Implant/Nuva Ring or the like,/Patch)

o Emergency Contraception

o Medical Termination of Pregnancy

o Surgical Termination of Pregnancy

o Actively licensed health care professional


· Supplying legal counsel or court advocates

· Help filing injunctions or restraining orders

· Immigration support for non-South African survivors

· GBV Counselling & psychosocial support

· Substance abuse services

· GBV Shelter

· GBV Shelter for those < 18 years

· GBV Family services for children of survivors (child care, child-friendly violence services)

· GBV Injury assessment & treatment

· GBV Post assault care: Emergency contraception, HIV & STI testing, PEP

· GBV Forensic sample collection / "Rape Kit"


· Serves youth < 18 years

· Serves LGBTQI-identifying individuals

· Serves sex workers

· Serves people who use illicit drugs

· Has a confidentiality policy

· Offers services in a private room

· Upholds minimum government-guaranteed health care access


· A trained, local Where to Care associate calls every reported service provider/facility, identifies her/himself as a Where to Care associate, and asks whether the above services are offered. 

· Where to Care aggregates reported available services at each provider or facility.

· A different trained, local Where to Care associate calls each facility and asks, as if an interested prospective patient, whether the reported services are available, and assesses qualitative indicators of care and patient rights and safety.

· Providers and facilities will be indicated by three different status flags on the Where to Care maps

o Where to Care VERIFIED


o VERIFIED but does NOT meet Where to Care standards

· For more information about data collection and verification methodology, please contact us via our website.


Telephone-based data collection may be affected by bias of the individual respondent at any provider office or facility. Where to Care works to mitigate this risk by conducting at least two calls to each provider (Basic Identification of Services, “Secret Shopper”). Services available at any time may vary based on availability of medications, supplies, or staffing. Where to Care highly recommends that individuals call a provider or facility before seeking care or services to ascertain the current availability of services and trained health professionals. Where to Care aims to update information about each verified provider or facility at least twice each year.


Where to Care works to ensure that the GPS locations of verified providers is accurate. However, Where to Care cannot guarantee the accuracy of the location of any provider as rendered on a Where to Care map.

Whenever possible, public facility locations are verified by trained Where to Care partners. Otherwise, GPS locations are reported by the World Health Organization (WHO) and/or individual government agencies including but not limited to the Ministries of Health or Social Development. Private and Non-Governmental Organization (NGO) providers’ locations are compiled through self-reporting, Google Maps, or government regulatory agency databases. 


Members of the public may submit providers and/or facilities for inclusion on the Where to Care map of safe and legitimate providers of Sexual and Reproductive Health, Comprehensive Family Planning, and Gender-Based Violence services. 

The public may submit a suggestion via the Where to Care web site or via the mobile map generated via an SMS-based link to it.

The public submission form requires the following elements to be included to ensure that the Where to Care team can verify the existence, safety, and legitimacy of suggested service providers:

· Name of individual submitting suggested provider

· Email address of individual submitting suggested provider

· Name of suggested provider or facility

· Category of care offered

· Country of suggested provider

· Street address or GPS coordinates of suggested provider

· Telephone number of suggested provider

Sharing a link to a map of nearby health and social services does not constitute a referral.

Our map provides access to information about safe, legitimate health & social services near users.

Our map provides access to information about safe, legitimate health & social services near users. 


To suggest a provider or facility offering safe, legitimate Sexual and Reproductive Health, Comprehensive Family Planning, or Gender-Based Violence services, please complete this form. We generally post suggestions within three business days.